Crescente and its website crescente.net (“Website”) are owned and operated by CRESCENTE (“Crescente”).

Members (“User”) using the Crescente Website and/or the Crescente products and services (“Services”) hereby accepts this Privacy Policy along with the Terms & Conditions.

Crescente values its Users security and privacy. Protecting the User’s privacy is one of Crescente’s top priorities. This Privacy Policy sets out how Crescente collects the information from its Users, what Crescente do with the information collected, and what the User can do to protect his/her privacy.

A. DATA COLLECTION

Crescente collects personal, unique identifying information, and non-personal, non-unique and non-identifying information, data about its Users. Crescente may collect and use the following data:

Basic personal data, such as (but not limited to):

• Full name (First Name, Last Name)
• Date of birth
• Address (includes City, State and Zip)
• Phone number
• Email address
• Photo (as provided in User’s ID)

Data for ‘Know Your Customer’ (KYC) regulations, such as (but not limited to):

• Proof of identity, such as a passport, driving license, national ID or ID card or residence permit
• Proof of address, such as a utility bill or bank statement
• Additional details on the source of funds being sent, such as a Municipality Certificate, credit card statement, tax rebate receipt or bank loan agreement

Purpose for Collecting Information

Crescente collects User’s personal information first and foremost in order to validate User as a registered customer of Crescente.

Crescente relies on User’s information when responding to any questions and queries regarding registration, transactions, card applications and credit decisions. Crescente also collects information in order to manage User’s account with Crescente. Such collection is also used in order to detect and prevent criminal activity, fraud and misuse pf or damage to Crescente’s system and services.

In addition to that, the collection of Information will be used in order to enhance User’s customer experience and improve, develop and determine tailored products to meet User’s preferences and needs. Crescente retain Personal Data to fulfill its legal or regulatory obligations and for our business purposes.

Crescente may retain Personal Data for longer periods than required by law if it is in its legitimate business interests and not prohibited by law. If User Account is closed, Crescente may take steps to mask Personal Data and other information, but Crescente reserve its ability to retain and access the data for so long as required to comply with applicable laws. Crescente will continue to use and disclose such Personal Data in accordance with this Privacy Statement.

Crescente collects the Users data through the following means:

1. When User directly provides the information. This happens when the User accesses the Website, submits his/her application and/or registers for an Crescente account. The User provides such information including but not limited to his/her full name, email address, phone number, system information (e.g. operating system), IP address and unique device identifier.
2. When User is using the Crescente products and services. This happens during the course of the User’s transactions with Crescente. User will be prompted to provide additional information that were not provided when the Crescente account was created, such as but not limited to payment method he/she wants to use and its details.
3. When User contacts Crescente Customer Service. This happens when User initiates a communication with Crescente support team and may be prompted to provided additional information such as but not limited to updated identification document. This will ensure the validity of a transaction and/or necessary in compliance with applicable laws and regulations.
4. When third-party sources provide the information. This happens when Crescente’s third-party partners such as but not limited to financial institutions, merchants, analytics providers, fraud preventions agencies, provides information about the User.

B. DATA USAGE

Crescente uses the collected information in order to carry out and facilitate Crescente Services. The following purposes can be applied as well:

1. To enhance User experience when using Crescente Services;
2. To improve Crescente Services;
3. To introduce new Crescente Services;
4. To protect Crescente rights and interests;
5. To perform business and administrative activity that supports the provision of Crescente Services to its Users such as but not limited to User identification;
6. To uphold any legal and/or regulatory requirements;

C. DATA RETENTION, SECURITY AND LOCATION

Crescente is required to keep records for a period no less than five (5) years as prescribed by law. The five-year period is calculated following the end of the business relationship. After such period, User may demand deletion of its data or as those provided by applicable law.

Crescente is using security measures and cutting-edge encryption systems, to make sure interaction with our Website is smooth and safe. All transactions are performed under secure protocols in order to ensure that User information is protected against accidental loss and against unauthorized access and/or use.

On the other hand, User also has the responsibility to keep his/her information safe. User must not share his/her username and password details with anyone. Crescente identifies the User who accesses the Crescente account through the login credentials submitted in the login page.

Additionally, Crescente may transfer User data to a third-party, as described in section D. Such third-parties may be located outside the usual business location and the User’s country of residence. In all such cases, data transfers will be carried out only after ensuring that the third-party has comparable levels of data protection and that they will use User data only for the purposes set out in this Policy.

Data transmission over the internet is not completely secure. However, once User data has been received, Crescente will do its best and use a wide array of stringent means and measures to ensure that the User Data is kept secured.

D. DATA DISCLOSURE

Crescente will not disclose its User’s personal information to anyone except as described in this Privacy Policy.

1. When an Crescente payment partner needs the data to process a transaction the User initiated. Crescente has cooperation agreements with financial institutions, such as a bank, for the Services offered by Crescente. When the User authorizes a transaction, Crescente will transmit the necessary data to the relevant third-party payment partner in order to process the transaction.
2. When an Crescente subsidiary and affiliate requires the data to help provide the Services.
3. When an Crescente ancillary service provider requires the data to facilitate the Services. This includes the server hosting provider and independent auditors.
4. When there is any suspicion of fraud or breach regarding the transactions performed by the User. As needed for fraud reduction efforts, Crescente will disclose User data including but not limited to credit reference and fraud prevention agencies.
5. When requested by a regulatory or government authority. In order to comply with an applicable law, regulation or legal request, Crescente will oblige to such requirements.

E. DATA PROTECTION RIGHTS

Where applicable and subject to certain exemptions, User may have certain rights under the Data Protection legislation, including:

1. The right to be informed. The right to have knowledge on how User’s personal data is used.
2. The right of access and data portability. The right to request access and/or transfer User’s personal data to another organization, where technically feasible, and use it for his/her own purposes.
3. The right to rectification. The right to correct, amend or update the User’s personal data if it is wrong or has changed.
4. The right to erasure. The right to ask to remove the User’s personal data, under certain conditions and if applicable under certain laws and regulations.
5. The right to restrict processing. The right to request to restrict the processing of the User’s personal data.
6. The right to object to processing. The right to object the processing of the User’s personal data if it is believed that Crescente’s legitimate interest might infringe upon his/her rights.
7. The right to revoke consent. The right to withdraw User’s consent if the processing is based on one’s consent. Withdrawal of consent will not affect the lawfulness of processing conducted prior to the withdrawal.
8. The right to raise a complaint. The right to contact a supervisory authority if User is not happy with how his/her personal data was handled.

F. UNDERAGE AND CHILD PRIVACY

Crescente implements an age restriction when creating an Crescente account. If an account is found to be of under the adult legal age based on the User’s country of residence, Crescente reserves the right to suspend or terminate such account. Crescente also takes the appropriate measures to ensure that its Users are of adult legal age.

G. COOKIES

A cookie is a small text file stored on a computer or mobile device when a user visits a website or application. Cookies can be used to analyze a user activity in order to improve the website or application.

Crescente uses cookies to enhance the User’s browsing experience, for the functioning of Crescente services, to improve Crescente’s performance and/or functionalities, to identify and prevent potential security risks and to store preferences set by the User such as site language. We may use the following cookies:

• Strictly necessary cookies – These are cookies that are necessary for our websites to function. It includes, for instance, cookies that let you log into secure areas of our websites, or access payment processing services.
• Functionality cookies – These cookies are used to recognize you when you return to our websites. It may enable us to personalize our content for you or remember your preferences.

When using the Crescente Website, mobiles sites and mobile apps, the User will be asked to acknowledge his/her consent before Crescente can place cookies or similar technologies on the User’s device. The User can grant his/her consent by clicking “Accept” in the Cookie Banner or by continuing his/her browsing.

The User can withdraw or change this consent, unless the cookies are strictly necessary to operate the site and/or provide the services, by clicking “Settings” in the Cookie Banner or within the User’s browser settings. The steps for changing browser settings and cookies varies from browser to browser. If necessary, please use the browser’s help function.

Blocking or disabling cookies on the Website may disable the User from accessing certain pages on the site and/or certain functions or Services.

H. LINKS FROM OTHER WEBSITES

Users must be aware that any websites containing links to Crescente are not governed by this Privacy Policy but by other privacy statements that will often differ with Crescente’s Privacy Policy. Crescente encourages Users to review the privacy policy of each website visited before disclosing any personal information.

I. CHANGES TO THIS POLICY

Crescente may amend any part of these Cookie and Privacy Policy from time to time by updating the information in the Crescente Website and/or by sending a notice to its Users regarding the changes. This may include, but not limited to, changes to the cookies Crescente use for operation, legal or regulatory reasons. The amended information will be valid from the date of publication. Users may regularly check this policy to ensure that he/she is aware of the most updated version. Any changes to the processing of personal data as described in this Privacy Policy affecting the Users will be communicated to the Users through an appropriate channel.

The official language of these Cookie and Privacy Policy is English. Any conflict or ambiguity between the English version of these T&C and any other version of these T&C in a different language shall be resolved based on the English version.

J. CONTACT US

Crescente is dedicated to protecting the confidentiality and privacy of information entrusted to it. Any questions and requests about this policy, feel free to contact Crescente’s Customer Service at [email protected] for more information. The said address can be used to communicate any concerns regarding compliance with Crescente’s Privacy Statement.

Last Updated: March 6, 2023